Comments on: Model IT Department at Genentech http://ITStrategyBlog.com/model-it-department-at-genentech/ Raj Sheelvant's blog on harnessing Information Technology to create and sustain competitive advantage for the businesses Thu, 08 Jan 2009 18:54:58 +0000 http://wordpress.org/?v=2.2.1 By: bART Levinson http://ITStrategyBlog.com/model-it-department-at-genentech/#comment-1265 bART Levinson Sat, 20 Dec 2008 17:57:08 +0000 http://ITStrategyBlog.com/model-it-department-at-genentech/#comment-1265 Haha, that's a funny article! They should have interviewed CIT customers, who actually think CIT customer service is a joke. CIT is a completely dysfunctional organization built around the cult of Todd. Anyone within the company and particularly the department knows the truth. Haha, that’s a funny article! They should have interviewed CIT customers, who actually think CIT customer service is a joke. CIT is a completely dysfunctional organization built around the cult of Todd. Anyone within the company and particularly the department knows the truth.

]]> By: Raj Sheelvant http://ITStrategyBlog.com/model-it-department-at-genentech/#comment-1242 Raj Sheelvant Thu, 04 Dec 2008 16:09:12 +0000 http://ITStrategyBlog.com/model-it-department-at-genentech/#comment-1242 From the FT article "Genentech’s tech team is “empathy-driven – that’s our core competence and differentiation,” explains Mr Pierce, whose official title is VP of CIT [Corporate IT]." Hmmm... looks like FT did not get their facts checked before publishing the article.. From the FT article “Genentech’s tech team is “empathy-driven – that’s our core competence and differentiation,” explains Mr Pierce, whose official title is VP of CIT [Corporate IT].”
Hmmm… looks like FT did not get their facts checked before publishing the article..

]]> By: Another Former DNA Employee http://ITStrategyBlog.com/model-it-department-at-genentech/#comment-1239 Another Former DNA Employee Thu, 04 Dec 2008 02:19:53 +0000 http://ITStrategyBlog.com/model-it-department-at-genentech/#comment-1239 Who wrote this article? Todd Pierce himself? It's straight out of Science Fiction. Todd runs IT as an unenlightened despot, accepting no thought that is different, let alone counter, to his. Morale is horrible in CIT. Many former employees have sued Genentech over Pierce's firing policies, and only G-Tech's formidable legal crew has kept these at bay. They can't fire Pierce, as it would be an admission of guilt. Pierce had the same reputation in Santa Clara. If I were running an IT organization, I'd look at what Pierce is doing, and do the opposite. That would be successful. Who wrote this article? Todd Pierce himself? It’s straight out of Science Fiction.

Todd runs IT as an unenlightened despot, accepting no thought that is different, let alone counter, to his. Morale is horrible in CIT. Many former employees have sued Genentech over Pierce’s firing policies, and only G-Tech’s formidable legal crew has kept these at bay. They can’t fire Pierce, as it would be an admission of guilt.

Pierce had the same reputation in Santa Clara.

If I were running an IT organization, I’d look at what Pierce is doing, and do the opposite. That would be successful.

]]> By: Former DNA Employee http://ITStrategyBlog.com/model-it-department-at-genentech/#comment-111 Former DNA Employee Mon, 19 Nov 2007 03:56:35 +0000 http://ITStrategyBlog.com/model-it-department-at-genentech/#comment-111 How can Mr. Pierce promote empathy when he lays off 45 employees the week before Thanksgiving, especially the department that was most tightly engaged to its customers? IT hires people with passion, the soft skills, with minimal technical skills. Genentech should think long and hard about outsourcing the whole IT department, as it is over $10 million in budget, under delivers on its projects, and does not even support the core of Genentech's business. How can Mr. Pierce promote empathy when he lays off 45 employees the week before Thanksgiving, especially the department that was most tightly engaged to its customers? IT hires people with passion, the soft skills, with minimal technical skills. Genentech should think long and hard about outsourcing the whole IT department, as it is over $10 million in budget, under delivers on its projects, and does not even support the core of Genentech’s business.

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