يدير تنوع في هو قسم من خلال ذكاء ثقافيّة

: Ability to engage in learning other’s culture, getting historical and different perspective of a nation, religion, culture or ethnicity.

Skills: Ability to master Cross cultural communication and become an effective communicator

Mindfulness: Capacity to continuously learn from our own actions and to reflect on them.

Of the 3 components of Cultural Intelligence, I personally think being Mindful is the only way one can change their behavior or communication style over the period to time but ‘Mindfulness’ is a very hazy concept that cannot be quantified. The ‘Knowledge’ and ‘Skills ‘ can be taught. How does an organization influence and provide incentives to be ‘mindful’ or become ‘reflective’? Its this sticky aspect of embracing diversity which makes it very difficult for organizations to monitor progress. That is the primary reason when the organizations talk about diversity they are more focused on attaining superficial goals (i.e. X% of minority workers). They cannot coerce employees or manager to be ‘mindful’.

There is a tremendous potential if the organizations harnesses the collective intelligence of its work force that transcends every cultural barriers, but there is no easy way for organizations to provide incentives to change those behaviors. Mind you, being mindful is a powerful ability that will differentiate individual employee from crowd. As the Globalization of Labor continues, individuals that can fine tune their communication to be culturally sensitive will no doubt succeed.