January 13th 2008 2008年1月13日

Managing Complexity due to Globalization管理复杂,由于全球化

Globalization, a process that is still going on, has lowered the barrier for large organizations to expand and hire the right resources irrespective of their location. The employees and the customers are now culturally diverse and are challenging the ‘ethno centric’ corporate culture. Due to these new emerging realities the complexity and unpredictability for IT development and the implementation has increased exponentially. 全球化的进程仍在继续,已降低了障碍,大型组织的扩大和聘请的权利资源,不论其位置。雇员和顾客,现在有多种文化,并具有挑战性的'民族中心'的企业文化。由于这些新出现的现实的复杂性和不可预测性,为科技发展和实施已成倍增加。

Ashby’s law of requisite variety 阿什比的必不可少的多样性法则 , states that the internal complexity of an organization should match the complexity of the external environment. Large Global Organizations seem to have taken Ashby’s law to their heart and have instituted overly complex business processes and well as complex hierarchal and matrix organizational structure. The downside of adding layers of complexity to an organization is that it slows down the process of decision making. Everyone in the organization wants to do the right thing and more resources are spent to systematize analysis process that aids decision making. These check and balances create an organization culture that penalizes ‘off the cuff risk taking mentality’. Large organizations get muddled in ‘analysis paralyses’ and are not willing to take quick decisions. Hence organizations become slower as they become global. ,国家内部的复杂性组织应配合的复杂的外部环境。大型全球性组织,似乎已采取了阿什比的法律对他们的心脏,并已建立了过于复杂的业务流程和以及复杂的层次和矩阵组织结构。坏处加入层的复杂性,以一个组织,是它放缓的决策程序,每个人都在该组织希望做正确的事,和更多的资源,用系统化的分析过程,艾滋病的决策,这些检查和制衡创造一个组织文化的惩罚'小康袖带承担风险的心态' 。大型机构获得糊涂在'分析瘫痪' ,并不会愿意采取迅速作出决定,所以组织成为慢,因为他们成为全球性的。

Globalization is a double edged sword. Accelerated globalization has lowered the barriers to entry and new competitors emerge at a faster rate. Keeping track of new and emerging competitors by the established companies is becoming an impossible task. Just a few years back, none of the motor companies in 全球化是一把双刃剑。加速了全球化,降低了进入市场的障碍和新的竞争者出现在更快的速度。跟踪新技术和新兴的竞争对手所成立的公司,正在成为不可能的任务。短短几年回,没有了汽车公司在 Detroit or in 底特律或在 Japan would have anticipated a competition from India. Tata Motor Company is that company. 日本将有预期的竞争来自印度。塔塔汽车公司是这家公司。 It is in an 这是在一 advanced negotiation phase 先进的谈判阶段 with Ford Motor Company to buy beleaguered Land Rover and Jaguar arm from them. Tata also recently released 与福特汽车公司购买困扰路虎和捷豹武装从他们。塔塔最近也发表 world’s cheapest car 世界上最便宜的车 . Because of accelerated competition due to globalization organization cannot afford to move at a slower pace. Their products and priorities should be constantly shifting to take advantage of emerging trends and customer preferences just to survive. 由于加速的竞争,由于全球化的组织不能移动缓慢。其产品和优先事项应当是不断变化,以利用新出现的趋势和顾客偏好只是为了生存。

So, even though Globalization magnifies complexity, the global organization cannot deal with that complexity by creating more complexity within. That will slow them down. The managers and executive need to go against the conventional wisdom of Ashby’s law and simplify business process and simplify decision making processes. Granted some level of complexity is required. I am not disputing Ashby’s law is flawed, but the focus should not be to overly complicate everything. The new focus by the organization should be on Simplicity – Problems once identified should be attacked directly. 因此,即使全球化的放大的复杂性,全球性的组织无法处理这种复杂性创造更多的复杂性内,这将缓慢下来。管理者和行政的需要,违背了传统的智慧,阿什比的法律和简化业务流程,并简化决策过程。给予某种程度的复杂性是必要的。我不争执阿什比的法律是有漏洞的,但重点不应该是过于复杂的一切。的新重点,由该组织应就简单 -的问题,一旦确定,应直接攻击。

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